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The present general conditions of sale have to govern contractual relations rights and obligations, the parties in the framework of the sale online of products by the company LIDAO
to the
customers who visit or use the site http://www.muranobijoux.com
The present general conditions of sale have also to inform the customer about the terms and conditions in which LIDAO proceeded to the sale and delivery of its products.
These terms and conditions apply, without restriction or reserves, to all
sales on the site http://www.muranobijoux.com.
LIDAO reserves the right to modify these general conditions of sale at any time and without prior notice. In case of modification, the General conditions of sale in force at the time of the recording of the order will be applied to each order..
All orders made on the website http://www.muranobijoux.com implies a full client membership to the present general conditions of sales. Passing order, the customer acknowledges having previously read and accept without conditions the entirety of the present general conditions of sale.
The client, prior to his order, declares to be legally major and that its purchase is limited to strictly personal use and without direct relationship with any professional activity.
In case of disagreement with the content of the present general conditions of sale, the client is free to do not buy on the site http://www.muranobijoux.com.
Our jewelry all have a unique feature because they are made by hand, they are all imperceptibly different to one another.
The photos published on this site are not contractual, some jewelry that can be slightly different.
Our commitment focuses on the delivery of the model presented in its colour.
An order on the site http://www.muranobijoux.com is recorded in the computer system of LIDAO at the moment when the client double-clicks on the confirm order button, what constitutes an electronic signature which has between the parties the same value as a handwritten signature.
The present general conditions of sale shall enter into force at the time of the recording of the order and are concluded for the duration necessary for the delivery of products and terms to maturity of the guarantees due by LIDAO.
Within a maximum of 24 hours, LIDAO confirms the recording of the order to the customer by e-mail.
For purely technical reasons, it is possible that e-mail confirming the good recording of the order is not received within the time specified. It is up to the customer contact LIDAO to ensure that his order was saved.
If the accused for registration can be sent to the email address indicated by the customer, the order will be cancelled by LIDAO.
All orders will be executed within a period of 3 days from the date of registration of the order. In case of payment by cheque, this time is extended until receiving and cashing the paycheck.
The command is considered firm and final only after receipt of the confirmation e-mail sent by the LIDAO company. The customer is required to verify the receipt of this confirmation and report to LIDAO possible changes to its command.
For purely technical reasons, it is possible that electronic mail which definitively confirms the order is not received within the time specified. It is up to the customer to ensure the good acceptance of its order LIDAO.
For a command is validated and then executed by LIDAO, it must necessarily be accompanied by all of the regulations, including delivery charges. Whatever the method of payment, LIDAO undertakes to honour the order only after receipt and validation of the regulation.
LIDAO reserves the right to cancel or refuse any order from a customer with whom there is a dispute concerning the payment of a previous order or failure to comply with the present general conditions of sale.
LIDAO also reserves the right not to confirm an order, including in the event of difficulties with the delivery to perform (located outside metropolitan France for example delivery area) or payment incident.
In the case of confirmation of an order, LIDAO notifies to the client its refusal to honor the order and contacted to serve its cancellation or propose an alternative to regulation, product or refund.
All of the purchase orders and invoices is kept in the computer system of LIDAO. Archiving is carried out on a reliable and durable support which can be produced as evidence.
Prices are expressed in euros and are those in force at the time of the validation of the order by the customer.
Prices do not take account of delivery charges that are charged in supplement and specified before the validation of the order.
Prices include the VAT applicable on the day of the order. Any change of the applicable rate of VAT shall be reflected in the price.
LIDAO reserves the right to modify its prices at any time, but undertakes to apply the rates in force at the time of the command.
The payment of the full price is required when ordering. At any time, the payments may be considered as partials payments.
To pay for his order, the customer has all of the payment methods offered during the recording of his order. Are currently accepted regulations by credit card (blue, Visa and Eurocard/Mastercard), cheque and transfers.
For payment by credit card, it will be requested to the client to indicate card number and the date of validity of the latter in the areas provided for this purpose (input secured by SSL encryption).
The Customer warrants to LIDAO that it has the necessary authorizations for the use of the method of payment chosen during the recording of his order.
LIDAO reserves the right to suspend the management of any order in the event of non-payment or refusal of authorisation of payment by bank card on behalf of the officially accredited bodies.
The different offers presented on the LIDAO site are valid during their presence online and within the limit of stocks available. Unavailable displayed items on the site are available under 6 weeks. In the event of unavailability of one of the displayed products available on site, the customer will be informed as soon as possible by email. Cases where the article is available from our suppliers: the customer will have the choice to accept a delay in delivery of about 6 weeks, either to request repayment of the sums paid (at the latest within a period of 30 days from their payment), or the exchange of the unavailable product. Case or the product is unavailable from our suppliers: the customer will have the choice either to request repayment of the sums paid (at the latest within a period of 30 days from their payment), or the exchange of the unavailable product.
Case or the product is unavailable from our suppliers:
The client will have the choice either to request repayment of the sums paid (at the latest within a period of 30 days from their payment), or the exchange of the unavailable product.
Orders placed on the site http://www.muranobijoux.com are delivered to the address indicated by the customer during the recording of his order. Packages are shipped in metropolitan France through service Colissimo followed post.
The average delivery time is from 2 days to 5 days from the date of shipment. This period is communicated purely indicative and therefore not contractual. LIDAO cannot held liable for late delivery of mail through.
The customer is informed by e-mail of the departure of its order for the logistics platform of LIDAO. The invoice is sent by electronic mail to the email address provided by the customer.
In case of delay in delivery compared to the date indicated in the e-mail confirming shipment, should be the client to report it as soon as possible. LIDAO will then contact the post office to start an investigation.
A post investigation can last up to 21 days from the date of commencement of the investigation. In the majority of cases, the parcel is found during this time and forwarded immediately to the client.
On the other hand, if the product is not found at the end of the period of 21 days, the post considers the parcel as lost. In this case, LIDAO undertakes to proceed to the replacement of products lost at his own expense. If the ordered products were no longer available, LIDAO would proceed to the refund of sums paid by the customer.
Upon delivery, the customer is required to check the condition of the goods and to mention on the delivery all reserves that it intends to assert (damaged parcel, command incomplete, broken... products). The customer is also obliged to inform LIDAO within a period of 7 days. Absence of mention on the delivery, no claim will be accepted after receipt of the goods, except in the case of hidden defects.
Any complaint of error of delivery and/or nonconformity of the products in kind or in quality compared to the indications mentioned on the order form will have to be made to LIDAO the day of delivery, or no later than the first business day following the delivery.
Any claim made after the deadline will be rejected and LIDAO will be cleared of any liability vis-à-vis the client.
The product for Exchange or refund must be returned in its entirety and in its packing of origin, in Colissimo Recommandé, at the following address:
LIDAO
63 boulevard Saint Michel
75005 PARIS
FRANCE
Shipping charges are at the expense of LIDAO, except in the case where it would prove that the taken again product does not match the declaration of origin made by the client in its claim.
In accordance with article 4 of Decree n ° 78-464 of 24 March 1978, the provisions of the present general conditions of sale cannot deprive the client of the legal guarantee that obliges LIDAO guarantee for damage caused to a person or a good by a defect of a product.
In accordance with article L. 121 - 20 of the Code of consumption, the customer has a period of seven working days to return, at its expense, the product does not suit him. This time limit runs from the date of receipt of the order. If this period expires on a Saturday, a Sunday or a holiday, it is extended until the first following working day.
The client who chooses to exercise its right of withdrawal may request either the reimbursement of the sums paid, or the exchange of the product. If the customer chooses reimbursement, it will be made by bank transfer or by cheque within 15 days. In the case of an exchange of the product forwarding fees will be the responsibility of the customer.
The product must be returned to the following address:
LIDAO
63, boulevard Saint Michel
75005 PARIS
France
The product must be returned in its entirety and in its original state and be accompanied by a delivery note double signed.
Any request made after the time limit of seven days or laying on a product used, damaged, incomplete, or the original packaging has been damaged will not be taken into consideration.
LIDAO society, nor the customer, will have not failed in its contractual obligations insofar as their execution would be delayed, hindered or prevented for a fortuitous or force majeure.
Will be regarded as unforeseeable circumstances or force majeure all facts or circumstances unforeseeable, inevitable, independent of the will of the parties, beyond the control of the latter, despite all the efforts reasonably possible. In addition to those usually retained by the jurisprudence of the french courts, are also considered as fortuitous or force majeure blocking all or part of the postal services and transport and/or telecommunications networks-specific disturbances.
The party affected by such circumstances as shall notify the other within ten working days of the date on which it has become aware. The two parties closer then, within a period of one month, to agree on the conditions under which the execution of the present contract will be or not prosecuted.
The customer is only responsible for the choice of products, their use and maintenance by himself or by a third party. The LIDAO company may be held liable for any consequential damages that may arise due to the purchase of the products.
The website http://www.muranobijoux.com contains information from third parties and links to other internet sites. The LIDAO company may under no circumstances be held responsible for their content and their use.
One or more of these terms and conditions be held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent court, this would not affect the application of the other provisions of this agreement.
All of the sales of products on sale online http://www.muranobijoux.com website is subject to French law.
As a result, any dispute relating to the validity, interpretation or execution of the present contract between the LIDAO and the customer will be, failing amicable agreement, the exclusive jurisdiction of the french courts.
Les informations enregistrées lors de la création de votre
compte sont nécessaires au traitement de vos futures commandes. Elles pourront
être communiquées aux partenaires contractuels de LIDAO.
The information recorded during the creation of your account is necessary for the processing of your future orders. They may be communicated to the contractual partners of LIDAO.
In accordance with the law computer and freedoms of 6 January 1978 (CNIL declaration n ° 1507306), the client disposes of a right to access and rectify the data concerning him. To exercise this right, please of
contact us.
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